Rahul Goel – Senior TPM | Solutions Architect | AI/GenAI Leader

Amazon – Senior Technical Program Manager (Mar 2022–Present)

• Governed $165M AWS cloud portfolio at 85% discounted rate across 85+ engineering teams
• Implemented 20+ automated cost guardrails — $12M/year savings for 2 consecutive years ($24M total)
• Built AskGenie RAG-based automation — 88% confidence threshold, 4,500 tickets/day auto-resolved; $2.3M annual ROI
• Scaled Ada procurement AI to 1,200+ global facilities serving 3,500+ managers — orders under $10K auto-approved
• Principal Program Lead for $5.3B Naazir payment modernization (Global Engineering and Security Service)
• Built SafeDrive real-time safety monitoring — cut serious incidents by 24%, improved on-time delivery by 18%
• Deployed EagleEye tracking 2.5M+ data points/day across 15+ international markets

Deloitte – Engineering Lead / Director of Engineering (Nov 2015–Mar 2022)

• Founded and scaled 45-member engineering practice; directed global talent acquisition for Fortune 500 clients
• Built Campaign Automation Platform with ML-based user bucketing and GenAI coupon generation; improved ROI by 2.5x
• Led legacy CMS to cloud-native microservices migration; reduced time-to-market by 35%
• Delivered branchless banking rollout with AI avatars and facial recognition — cut operational overhead by 40%
• Led AR/VR integration into smart manufacturing — achieved 20% downtime reduction

Earlier Career – Project Manager → Team Lead → Senior Developer (2005–2015)

• Shell Infotech / Deloitte: Architected Salesforce Commerce Cloud platform; lifted conversion rates by 25%
• Royal Bank of Scotland: Supported 16 mission-critical applications; improved uptime by 22%
• Cincom Systems: Migrated Ruby rule engine to .NET saving $1.2M in annual royalty fees
• Kale Consultants: Built airline booking systems for BCD Travel and Air India across 9 countries

AskGenie — AI Ticket Resolution (GenAI / RAG / Automation)

4,500 tickets/day auto-resolved • $2.3M ROI • 88% confidence threshold. Built RAG-based automation using AWS Bedrock, OpenSearch, Lambda, LLM, NLP.

Ada — Procurement AI Auto-Approval (ML / XGBoost / Fraud Detection)

1,200+ facilities • $10.5M/year savings • 92% auto-approved. XGBoost model with SageMaker, StepFunctions, DynamoDB.

MCP PMO — AI Project Prioritization (MCP / GenAI / Portfolio Management)

RICE Algorithm • 75% time reduction • $192K savings. Model Context Protocol with AWS Bedrock, Prompt Engineering.

Cloud FinOps — $165M Portfolio (AWS / Terraform / Cost Optimization)

$24M savings • 85% discount • 20+ guardrails. Terraform, CloudFormation, FinOps, Cost Explorer.

Naazir — $5.3B Payment Modernization (Microservices / Saga / FinTech)

99.995% uptime • 18-month delivery • Zero incidents. Saga Pattern, ECS Fargate, Aurora, PCI-DSS.

SafeDrive — Real-Time Safety (Stream Processing / IoT / ML)

24% incident reduction • 10K events/sec • 1.5s latency. Apache Flink, Kinesis, IoT, Real-time ML.

Procurement Advisor — IoT Smart Ordering (IoT / Amazon Forecast / Supply Chain)

78K sensors • $7.5M savings • 40% fewer stock-outs. IoT Core, Amazon Forecast, DeepAR, Lambda.

EagleEye — Multi-Market Observability (Prometheus / DataDog / SRE)

2.5M+ data points/day • 15+ markets • 20% throughput gain. Prometheus, DataDog, Grafana, EKS.

Campaign Automation — ML + GenAI (K-Means / GenAI / Personalization)

2.5x ROI • 12% churn reduction • 90 A/B variants. K-Means, XGBoost, AWS Bedrock, SageMaker.

Branchless Banking — AI Avatars (Computer Vision / NLP / Financial Inclusion)

200K users • 40% cost reduction • 95% offline success. Rekognition, Lex, Polly, TFLite, Facial Recognition.